Privacy Policy

1. Introduction

Welcome to the Kiwanis Belgium-Luxembourg Member Platform. We are committed to safeguarding the privacy of our members' personal data. This policy explains how we collect, use, and share personal information within our platform and ensures compliance with applicable data protection laws.

2. Data Collection and Use

To provide a secure and functional membership experience, we collect the following mandatory information:

Full Name
Date of Birth
Email Address
Phone Number
Club Affiliation

This information is necessary to verify and manage your membership within Kiwanis Belgium-Luxembourg and to facilitate communication between members.

3. Data Logging and Analytics

For statistical, debugging, and service improvement purposes, we log all user actions on our platform, such as clicks and page interactions. These logs help us ensure platform stability and improve user experience.

4. Communications and Email Handling

We use Sendgrid by Twilio as our SMTP service for sending transactional emails, invitations, and announcements. This service allows us to monitor the delivery and engagement of emails to improve communication reliability. By using this platform, we may collect data on email open rates and link clicks within our emails.

5. Data Sharing and Access

Personal information, including your full name, date of birth, contact details, and club affiliation, will be accessible within the membership system and visible to fellow Kiwanis members as part of our network’s functionality.

6. Data Security

We employ technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. Our systems are designed to provide a secure platform for our members.

7. Consent and Rights

By accessing this platform, you consent to our collection, use, and storage of your information as outlined in this policy. You have the right to request access to, correction of, or deletion of your data, subject to applicable legal requirements.

8. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Members will be notified of significant updates.

9. Contact and Support

If you have any questions or concerns about this platform or about how your data is managed, please feel free to contact us at info@kiwanis.be.

For any technical support or to report issues with the platform, please submit a request through our dedicated support portal at https://support.kiwanis.be. Using the support system ensures a faster and more efficient resolution of your concerns. Please note that support requests or problem reports sent by email will not be processed, as all technical inquiries must go through our support ticketing system.